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1. Service Agreement: By scheduling services with Adventure Paws, clients agree to these terms and conditions.

2. Booking and Cancellation: Clients must provide at least 24 hours' notice for cancellations or rescheduling. Cancellations made within 24 hours will incur a 50% cancellation fee.

3. Payment: Payment for services is due at the time of booking unless otherwise agreed. Accepted payment methods include (Debit Cards, Credit Cards, Paypal or Monzo).

4. Liability: Adventure Paws is insured; however, clients must ensure their pets are healthy, up-to-date on vaccinations, and non-aggressive. Clients agree to hold Adventure Paws harmless from any liability for injuries or damages caused during walks.

5. Pet Behaviour: Clients must inform Adventure Paws of any behavioural issues, special needs, or medical conditions related to their pets. We reserve the right to refuse service if a pet is deemed unsafe to walk. - FORMS MUST BE FILLED OUT AND RETURNED PRIOR TO FIRST SERVICE.

6. Access must be clearly available to the dog to complete the service, with key and/or codes, full access arranged, garden gates etc unlocked. Failure to do so will lead to cancellation for that days’ service, and client will be liable for full payment.

7. Leashes and Collars: All dogs must be walked on a leash unless specified otherwise. Clients must provide appropriate collars, leashes, and identification tags.

8. Weather Conditions: Services may be modified or cancelled due to extreme weather conditions for the safety of the dog and the walker. Modifications may include garden time and enrichment activities. This will not be at a reduced rate.

9. Client not to feed dogs less than an hour before walks or trips to minimise the risk of GDV. 

10. Meet and Greet: A meet-and-greet is required for all new clients and dogs to ensure compatibility and establish routines before any service is booked.

11. Emergency Protocol: In case of an emergency, Adventure Paws will attempt to contact the owner. If the owner cannot be reached, we will seek veterinary assistance and the owner will be responsible for any incurred costs.

12. Changes to Terms: Adventure Paws reserves the right to modify these terms and conditions with prior notice to clients.

13. ​By using our services, you acknowledge that you have read, understood, and agree to these terms and conditions.

 

Thank you for choosing Adventure Paws Shropshire for your dog services. 

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​CANCELLATION POLICY.

We value your time and appreciate your understanding of our cancellation policy. To ensure efficient scheduling and to accommodate all clients, we require at least 24 hours' notice for any cancellations or rescheduling of appointments.

 

If you need to cancel or reschedule, please contact us via phone, email, or social media at least 24 hours before your scheduled service. Cancellations made with less than 24 hours' notice will incur a cancellation fee of 50% of the total service cost.

(As payment is required upfront to book you will only be refunded 50% of the booking back).

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We understand that emergencies arise, and exceptions may be made at the discretion of management in such cases!

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Thank you for your cooperation and understanding!

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